R-Thermostud

In the unlikely event that you need to return an item, please contact our team on info@r-wall.co.uk within 14 days of accepting delivery of the item. Restocking charges may apply. We will discuss this with you upon receipt of the cancellation request. Restocking charges will be applied where the products are no longer required AND NOT for goods returned because either defective or damaged. We usually charge 25% of value (minimum £25.00). Customers must pay return shipping.

Please note that we cannot accept returns on special orders. Special orders may consist of items sent via third party shipping companies or made to measure products. If you are unsure on whether or not your item is a special order, please contact us on info@r-wall.co.uk prior to placing the order.